I am a Realtor in the South Orange County area. The reason for my email is to compliment you on your staff. Picture this… a very busy and stressful week, a Friday afternoon and still plenty of work to be done before evening…and now it was time to call the HOA and hope that they could help me with some much needed information for my report. With this in mind, I was received on the phone by Melissa, who not only answered the phone with a smile (I could hear it) but was pleasant and very helpful. At the point where she could not answer some of my questions, she transferred me to Rico, who also answered the phone. He was nice, funny and very helpful. At that point he, like Melissa, needed to go to Debbie for some final information. Again, another person who answered the phone on a Friday afternoon and was sweet and helpful and knew all the information and was willing to help me! I can only say that I wish all the HOA Management Companies had the kind of people you have working at Accell.
I have a theory: Good employees are a reflection of good managers who make the office a wonderful work place. You have a great team!