Accell Property Management

Steve, I just wanted to say “THANKS” again for your personal involvement and support at last night’s board meeting. I had hoped you could make it but realized we had not asked you to attend. Your support and guidance during these complex times is again much appreciated.

I wanted to send a fast email thanking and praising Betty for the way she handled the water issue last night. When the issue first started, no one knew it would turn into the chain of events that happened, but she had everyone who needed to be involved, involved. At one point she had the Water District, Pro-Serve and me on different lines. Residents who called the emergency line were told that the issue was being handled and water hopefully will be restored shortly. She had all the residents’ unit numbers that were affected, so when Pro-Serve came back out, we were able to make sure water was restored in those buildings. She was great at coordinating what needed to be done, and it was very impressive.

I just want to drop a line and let you know that Eve continues to do a great job for our Association and community. We really appreciate her professionalism and how she assists us.

Barbara, GREAT coordination effort and quick turn-around time for that check! Hopefully, now Bill will receive the list of documents he's requested so he can reconcile/reconstruct the project's invoicing history. I know there are still hurdles ahead, but let's take 'em one day at a time. Your work ethic and professionalism are much appreciated!

Yamy, I know I’ve sometimes been a pain the past weeks, but I do want to thank you and extend my thanks to the Architectural board and the Deerfield board for your collective help on our windows replacement. You’ve shown nothing but professionalism and that’s been my report to family, neighbors, and vendors throughout the process. I really appreciate your involvement and care

I am a Realtor in the South Orange County area. The reason for my email is to compliment you on your staff. Picture this… a very busy and stressful week, a Friday afternoon and still plenty of work to be done before evening…and now it was time to call the HOA and hope that they could help me with some much needed information for my report. With this in mind, I was received on the phone by Melissa, who not only answered the phone with a smile (I could hear it) but was pleasant and very helpful. At the point where she could not answer some of my questions, she transferred me to Rico, who also answered the phone. He was nice, funny and very helpful. At that point he, like Melissa, needed to go to Debbie for some final information. Again, another person who answered the phone on a Friday afternoon and was sweet and helpful and knew all the information and was willing to help me! I can only say that I wish all the HOA Management Companies had the kind of people you have working at Accell. I have a theory: Good employees are a reflection of good managers who make the office a wonderful work place. You have a great team!